Privacy Policy

1. Information We Collect

We may collect information about you in the following ways:

Information You Provide Directly

When you fill out our contact form, send us an email, or submit documents for translation, we may collect your name, email address, phone number, and any personal information contained in the documents you share with us (such as birth certificates, marriage certificates, diplomas, or other official records).

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used solely for website performance and security purposes and is not linked to your personal identity.

Files and Documents

If you upload documents through our contact form, those files are transmitted securely and used exclusively for the purpose of providing the translation service you requested. We do not store your documents beyond the period necessary to complete your project unless you specifically request otherwise.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the translation services you request
• Send you a quote, project updates, or delivery of completed translations
• Send you a confirmation email when you submit a contact form
• Improve the functionality and content of our website
• Comply with applicable legal obligations

We do not use your information for automated decision-making, profiling, or marketing purposes without your explicit consent. We will never sell your personal information to third parties.

3. Confidentiality of Documents

We treat all documents you share with us — whether personal, legal, medical, financial, or academic — with the highest level of professional discretion. As an ATA-certified translator, Marcela Arenas is bound by the American Translators Association Code of Ethics and Professional Responsibility, which requires strict confidentiality of all client information.

Your documents are never shared with third parties, subcontractors, or any other individuals without your explicit written consent, except as required by law.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use Resend to deliver transactional emails (contact form confirmations and auto-replies). These providers are bound by their own privacy policies and are not permitted to use your data for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business protection: We may disclose information to protect the rights, property, or safety of Connecta Translations, our clients, or others.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including completing your translation project and maintaining records for a reasonable period for business and legal purposes. Documents you upload are not stored beyond the completion of your project unless you request otherwise. You may request deletion of your information at any time by contacting us at [email protected].

6. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the website. We do not use cookies for advertising or cross-site tracking purposes.

8. Third-Party Links

Our website may contain links to third-party websites, including the ATA member directory, Google Reviews, Facebook, and LinkedIn. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: